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vendredi 25 septembre 2009

Swiss admin (in)efficiency

I have yet to encounter such a pathetic system of administration.

I called up the library today to renew some books and to reserve places for next Wednesday's children's spectacle.

The conversation went something along the lines of ...

Me : Hi, I would like to reserve places for next Wednesday's spectacle please.

Librarian : Sorry but I cannot help you, the library's lending services will be open from 3pm onwards.

(me wondering what the heck this so called librarian was doing when she could have easily fished out the reservations page and simply note and why the hell she answered the phone in the first place if she was not supposed to 'help' or 'offer any service' )

I soldiered on

Me : In that case can I at least renew books under my borrower's card please ?

Librarian : No you cannot do that either. You will have to call back at 3 pm or from 3-6pm, that is when we 'officially' open.

Me : So you cannot help me out with 'jack'* can you ?

Librarian : 'apologetically' I am afraid not.

I was again wondering what good a librarian was when she could not simply look up the reservations page and note my name or type my name and click a code for renewal of the books. She was there to answer the phone and to inform people that the library's lending services (and all related services) are only available during limited opening hours and even if you call and hear a voice on the other side outside of these opening hours you will get shit all.

Please refer to my previous post regarding pathetic opening hours.
I guess I can draw a conclusion Swiss are not library-goers or users hence there is no need for 'decent office/admin opening hours'.

One more reason as to why the Swiss admin system cannot advance or make improvements and they are representative of most systems here... I rest my case.

*Jack is slang for nothing at all.

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