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jeudi 5 février 2009

My grievance against the local library

I frankly think that the opening hours at my local library can be extended and many improvements can be made to their overall service. It is a public library and they are supposedly there to serve the public: they are public servants and after all their salaries are paid for by the council.

Alas they seem to have limited working hours.

I will post a link to their opening hours and let you judge for yourself if that is not pathetic.

I want to emphasise the fact that they are closed for loans on Mondays. They are open more or less in the afternoon Tuesday to Friday for about 3 hours at best. This makes it extremely inconvenient for frequent library users like myself. They do not have a 'return box' so that I can simply drop off items borrowed on their off days and hours which I might add largely outnumbers the hours they are open during the week. Hélas they open on a Saturday from 10 am to 5 pm during the school year and 10am to 12 noon during off season. I really do wonder about what the staff supposedly do the rest of the time

They do not answer their phone because apparently they are understaffed. I tried ringing 5 times different numbers: adult loans, children loans and the main line before somebody finally answered.

In short the library is only the tip of the iceberg in what I refer to as the lack of customer service in Switzerland.

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